Customer Support Specialist

Job Title: Customer Support Specialist

Job Type: Full-Time

Job Summary:

An energetic and driven Customer Support Specialist is being sought to become part of our fully virtual team. You will serve as the primary point of contact, liaising with customers, showcasing various benefit plans, and supporting people in utilizing important services. This position presents an exciting prospect for those keen on developing a career in a supportive, versatile, and fulfilling atmosphere.

Customer Support Specialist Responsibilities:

• - Communicate with potential clients to set up and facilitate virtual discussions
• Educate clients about the various benefit options and support them in signing up for their preferred choices
• Cultivate lasting bonds by delivering customized support and regular check-ins
• Team up with your manager to define and accomplish performance targets
• Keep client records precise and stay informed about product specifics

What We Offer:

• A remote, full-time position offering flexibility in scheduling
• Above-average salary: Initial annual income averaging between $67,000 to $75,000; possibility of exceeding $112,000 by the second year
• Ongoing residual profits derived from the renewal of clients for an extended period
• A job within a labor union framework that comes with the chance to invest in stocks
• Extensive benefits package comprising of medical, dental, and prescription coverage
• Training and mentorship that are consistently provided by experienced individuals in leadership roles
• Making use of the leads that are supplied eliminates the necessity for cold calling or contacting friends or family members
• Recognition of performance and pathways for professional growth

Ideal Candidate Qualities:

• Open to coaching, enthusiastic about expanding knowledge, and willing to receive feedback positively
• Warm, extroverted, and businesslike behavior
• Effective communication and interpersonal aptitude play a vital role in personal interactions
• Willingness to support others and offer exceptional assistance
• Having prior experience in customer service or sales is beneficial, but it is not a prerequisite

Customer Support Specialist Requirements:

• Decision-making between a laptop and a desktop that comes with a camera feature
• Basic computer skills
• Living within the borders of North America is mandatory
• Having a life and health insurance license in place or being ready to secure one