HMG Careers

Customer Support Specialist

Location : Poolesville, MD

Job Type : Full Time

Estimated Salary : $15.67 per hour

Date Posted : 19 July 2025

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Actively Hiring

Job Title: Customer Support Specialist

Job Type: Full-Time

Job Summary:

An energetic and driven Customer Support Specialist is being sought to become part of our fully virtual team. You will serve as the primary point of contact, liaising with customers, showcasing various benefit plans, and supporting people in utilizing important services. This position presents an exciting prospect for those keen on developing a career in a supportive, versatile, and fulfilling atmosphere.

Customer Support Specialist Responsibilities:

- Communicate with potential clients to set up and facilitate virtual discussions
Educate clients about the various benefit options and support them in signing up for their preferred choices
Cultivate lasting bonds by delivering customized support and regular check-ins
Team up with your manager to define and accomplish performance targets
Keep client records precise and stay informed about product specifics

What We Offer:

A remote, full-time position offering flexibility in scheduling
Above-average salary: Initial annual income averaging between $67,000 to $75,000; possibility of exceeding $112,000 by the second year
Ongoing residual profits derived from the renewal of clients for an extended period
A job within a labor union framework that comes with the chance to invest in stocks
Extensive benefits package comprising of medical, dental, and prescription coverage
Training and mentorship that are consistently provided by experienced individuals in leadership roles
Making use of the leads that are supplied eliminates the necessity for cold calling or contacting friends or family members
Recognition of performance and pathways for professional growth

Ideal Candidate Qualities:

Open to coaching, enthusiastic about expanding knowledge, and willing to receive feedback positively
Warm, extroverted, and businesslike behavior
Effective communication and interpersonal aptitude play a vital role in personal interactions
Willingness to support others and offer exceptional assistance
Having prior experience in customer service or sales is beneficial, but it is not a prerequisite

Customer Support Specialist Requirements:

Decision-making between a laptop and a desktop that comes with a camera feature
Basic computer skills
Living within the borders of North America is mandatory
Having a life and health insurance license in place or being ready to secure one

Apply Now

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FAQ's

Find the answers for the most frequently asked questions below

Are you looking for job openings with HMG Careers near Poolesville, MD, US? You'll find plenty of opportunities in nearby cities, including Brunswick, MD, Chevy Chase, MD, Crisfield, MD, Fulton, MD, Snow Hill, MD, Aberdeen, MD, Abingdon, MD, Accokeek, MD, Annapolis Junction, MD, Annapolis, MD, Arnold, MD, Baltimore, MD, Bel Air, MD, Bel Alton, MD, Beltsville, MD, Berlin, MD, Berwyn Heights, MD, Bethesda, MD, Bladensburg, MD, Boonsboro, MD. These locations offer remote jobs, part-time jobs, and full-time positions with HMG Careers. Check out current job listings in these cities to discover more employment opportunities and local jobs hiring now in your area.

If you're searching for companies hiring now in Poolesville, MD, US, several top employers are offering a variety of job opportunities. These include Corner Bakery and more. Whether you're looking for entry-level positions, work-from-home jobs, or immediate hire roles, you'll find plenty of local job listings in Poolesville, MD, US.

To contact smart support, you can typically reach them via email, phone, or live chat, depending on their specific contact options. check their official website or customer service page for the most accurate contact information.

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Yes, a customer support specialist is indeed a role within customer service. they are responsible for assisting customers with their questions, concerns, or issues related to a product or service.

A customer support specialist is a professional who assists customers with their questions, concerns, or issues related to a product or service. they aim to resolve problems, provide information, and ensure customer satisfaction.

A support service specialist is a professional who provides assistance to customers to resolve issues or answer questions about a product or service. they aim to ensure customer satisfaction and maintain a positive brand image.