Client Support Specialist

Client Support Specialist Job Description:

Job Type: Full-Time

Job Summary:

We are currently looking for a passionate and dedicated Client Support Specialist to become part of our entirely remote team. Taking on this role means being at the forefront of our organization, engaging with clients, showcasing benefit programs, and aiding individuals and families in accessing crucial services. This position is perfect for those interested in advancing in a supportive, accommodating, and gratifying environment.

Client Support Specialist Responsibilities:

• - Connect with provided leads to plan and execute virtual consultation appointments
• Support clients by explaining the benefit offerings and guiding them through the enrollment steps
• Establish sustainable connections through customized support and ongoing communication
• Join forces with your supervisor to define and accomplish performance objectives
• Keep client documentation precise and stay informed about product knowledge

What We Offer:

• A fully remote career with a full-time workload and the option for flexible scheduling
• Financial incentives: Average initial earnings expected to be between $67,000 and $75,000; potential to earn over $112,000 in the second year
• Long-lasting financial gains are derived from clients renewing their commitments over a lifetime
• A role with union coverage that allows for participation in stock ownership plans
• Comprehensive benefits including medical, dental, and prescription plans
• Continuous learning and support from experienced mentors and leaders
• Engaging with the provided leads eliminates the requirement for cold calling or involving friends and family for leads
• Opportunities for progression in one's career and recognition of individual efforts

Ideal Candidate Qualities:

• Amenable to coaching, eager for learning opportunities, and responsive to feedback
• Pleasant, outgoing, and polished approach
• Advanced communication and interpersonal proficiencies are valuable in professional settings
• Aspiration to help individuals and provide exceptional service
• Although it can be helpful, having previous customer service or sales experience is not a must

Client Support Specialist Requirements:

• Picking between a laptop and a desktop that includes a camera
• Basic computer skills
• Residing in North America is compulsory
• Holding a life and health insurance license or showing eagerness to acquire one