Customer Service Specialist

Customer Service Specialist Job Summary:

A dedicated and passionate individual is needed to fill the position of Customer Service Specialist within our remote team. Acting as the frontline representative, you will engage with customers, introduce them to our range of benefits, and facilitate their access to essential services. This role offers an excellent chance for individuals aspiring to advance in a nurturing, adaptable, and gratifying setting.

Customer Service Specialist Key Responsibilities:

• - Communicate with provided contacts to arrange and conduct virtual consultations
• Provide clients with information regarding available benefits and aid them in the process of enrolling
• Cultivate long-term relationships through tailored service and consistent follow-up efforts
• Work together with your supervisor to establish and reach performance objectives
• Update client records diligently and stay well-informed about products

What We Offer:

• A completely remote job offering full-time hours with the flexibility to manage your own schedule
• Competitive pay: Typical earnings in the first year range between $67,000 and $75,000, with the opportunity to achieve over $112,000 in the second year
• Lifetime residual income sustained by the continuous renewals of client accounts
• A position with union representation that includes the opportunity to acquire company shares
• All-encompassing benefits featuring medical, dental, and prescription benefits
• Continuous education and guidance from seasoned mentors and leaders
• Given the leads provided, there is no need to resort to cold calling or contacting personal acquaintances for potential opportunities
• Opportunities for career progression and acknowledgment of individual achievements

Ideal Candidate Qualities:

• Willing to be coached, enthusiastic about acquiring knowledge, and receptive to constructive criticism
• Sociable, friendly, and adept conduct
• Proficient communication and interpersonal abilities are essential qualities
• Zeal to assist individuals and provide exceptional service
• Previous experience in customer service or sales is advantageous, although it is not mandatory

Customer Service Specialist Requirements:

• Choosing between a laptop and a desktop equipped with a camera
• Basic computer skills
• It is a requirement to live in North America
• Meeting the requirements for a life and health insurance license or a willingness to pursue it