Retail Regional Manager

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GENERAL FUNCTION:

The Regional Manager has full responsibility and accountability for the sales and service productivity, operations and customer experience of a group of Financial Center and/or Bank Mart locations. The Regional Manager will engage agroup of Financial Center and/or Bank Mart locations to promote business growth through the development of deposits, assets, fee-based services and the development and retention of new and existing consumer and business customers. The Regional Manager is accountable to regularly evaluate employee performance, provide challenging opportunities that enhance career growth, develop the appropriate talent pool to ensure there is adequate staffing and succession planning and reward employees for their accomplishments.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Sales/Goals Function:

• Manage the sales function for assigned region and coach team members, setting the example and tone for a strong sales environment that is collaborative.
• Consistently coach to and lead the defined sales and service processes for a region using consultative sales skills and appropriate tools to encourage the teams to proactively identify the financial needs of customers or prospects and recommend the appropriate solutions to meet those needs.
• Ensure that there is consistent communication regarding individual, job family and Financial Center goals and each staff member is held accountable for his/her results.
• Review and evaluate regular reports of branch activities, including staffing, loans, deposits, overdrafts, charge-offs, and audits to meet regional profit and performance objectives.
• Participate in the overall profit operation of the bank through the setting and attaining of a profit plan and control of operating expenses.
• Evaluate potential prospects in the region and notify the Financial Center Manager and/or commercial sales representative of opportunities for business development.
• Assist Financial Centers with loan process, evaluating applications and approving or rejecting according to assigned authority.
• Actively participate in community activities to develop and grow relationships to further benefit the communities we serve.
• Maintain a position of trust and responsibility by following our Core Values and keeping all customer business confidential.
• Develop and maintain collaborative relationships with supporting business partners in order to present a holistic approach to assessing the financial needs of customers.
• Inspect pertinent documentation and reporting necessary to effectively manage the region including but not limited to household reports, financial center p/l's, financial needs assessments (FNA), credit queue's and all dashboards.
• Respond to all customer inquiries and service issues in a timely manner; generally within 24 hours.

• Manager/HR Function:
• Understand the staffing model and utilize the appropriate tools to ensure the region adheres to the appropriate Financial Center staffing model.
• Establish and facilitate regular sales and staff meetings, promoting participation of all Financial Center Managers and Business Partners, when appropriate.
• Ensure staff receives proper training to demonstrate ability to sell, cross-sell and/or refer as appropriate to reach individual/team sales productivity goals.
• Ensure that bank policies and standard operating procedures are consistently and uniformly applied by all Financial Center Managers.
• Identify questionable actions, operational inefficiencies, and problems and follows through with resolution.
• Resolve staffing problems, working with the assigned human resources partners to ensure resolution within established procedures and guidelines.
• Take timely, appropriate action for non-performance and enlist management/business partner involvement as necessary.
• Create a culture that attracts, retains and grows a team that values diversity, inclusion, and engagement.
• Actively recruit talent within market place as successors for open positions as they arise.
• Ensure new employees are on-boarded in a timely and practical manner and have including but not limited to receiving on-boarding materials and assigned mentors.
• Provide rewards/recognition for accomplishments in a timely manner.
• Ensure the staff's continuous education of policies and procedures to adhere to compliance requirements.
• Provide employees with timely, candid and constructive feedback.
• Assist in the development of employees by providing opportunities to enhance employee knowledge and growth.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times.
• Receive and act on regular updates on the security controls in place to protect the bank assets against criminal, fraud and unnecessary risk or exposure and take necessary steps to ensure compliance within work area by all team members and business partners.
• Utilize the operations policies and procedures to provide a quality experience for Fifth Third consumer and commercial customers.
• Maintain a position of trust and responsibility by keeping all customer business confidential.

SUPERVISORY RESPONSIBILITES:

Provides employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site(mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
• Work involves contact with the public, necessitating the ability to present a professional image.
• Work requires the ability to properly read and write well enough to communicate in both oral and written form.
• Position requires an in-depth knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions, usually acquired with at least five years of retail banking management experience.
• Work involves extensive product knowledge for the level of selling and cross-selling performance expected with position.
• Position requires the ability to establish self as a leader, to not only perform in a leadership role, but to also be recognized by others as a leader.

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Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.