Customer Care Associate

Customer Care Associate Job Summary:

We are in need of a dedicated and enthusiastic individual to fill the role of Customer Care Associate within our fully remote team. Acting as the face of our organization, you will interact with clients, present various benefit programs, and help individuals and families access important services. This position offers a great opportunity for those looking to thrive in a supportive, adaptable, and fulfilling work environment.

Customer Care Associate Key Responsibilities:

• - Communicate with provided contacts to arrange and conduct virtual consultations
• Educate clients on the benefits provided and aid them in enrolling for suitable options
• Cultivate long-term relationships through tailored service and consistent follow-up efforts
• Cooperate with your supervisor to establish and meet performance goals
• Update client records diligently and stay well-informed about products

What We Offer:

• A fully remote job offering full-time hours with the flexibility to manage your own schedule.
• Income prospects: First-year earnings ranging from $67,000 to $75,000, with the potential to earn over $112,000 in the following year.
• Lifetime residual income sustained by the ongoing renewals of client accounts.
• A unionized position providing access to company stock incentives.
• Comprehensive benefits including medical, dental, and prescription coverage.
• Mentorship and training consistently provided by experienced leaders.
• Given the leads provided, there is no need to resort to cold calling or contacting personal acquaintances for potential opportunities.
• Recognition for performance excellence and pathways for career advancement.

Ideal Candidate Qualities:

• Available for coaching sessions, enthusiastic about expanding understanding, and open to feedback
• Sociable, friendly, and adept conduct
• Polished communication and interpersonal talents are highly regarded in social contexts
• Zeal to assist individuals and provide exceptional service
• It is an asset to have prior customer service or sales experience, but it is not essential

Customer Care Associate Requirements:

• Deciphering between a laptop and a desktop, both featuring a camera
• Basic computer skills
• Being situated in North America is obligatory
• Meeting the requirements for a life and health insurance license or a willingness to pursue it