Client Relationship Manager

Job Description

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you'll love from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals.

As part of the Client Experience (CX) Team, your role as a Client Relationship Manager is to build, maintain, and strengthen relationships with clients, ensuring their satisfaction and foster long-term success and retention. Working with Client Services Partners, in the Manufacturing & Distribution industry, you will act as a primary point of contact to understand client needs, and work to resolve issues, all while identifying ways to add value to the client.

What it Means to Work for EisnerAmper:

• You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry

• You will have the flexibility to manage your days in support of our commitment to work/life balance

• You will join a culture that has received multiple top "Places to Work" awards

  • We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions

  • We understand that embracing our differences is what unites us as a team and strengthens our foundation

  • Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work

What Work You Will be Responsible For:

• Building and Maintaining Relationships: Cultivate strong relationships with clients, acting as a trusted advisor and ensuring client satisfaction.

• Understanding Client Needs: Actively listen to clients to understand their business objectives, challenges, and goals, and then tailor our approach to meet those specific needs.

• Providing Support and Solutions: Proactively handle client inquiries, address concerns and seek solutions in a timely fashion. Support our client satisfaction strategy through client interviews and follow through. Ensures accountability and responsiveness to client needs.

• Communication and Collaboration: Maintain clear and consistent communication with clients, collaborating with internal teams (e.g. Service Partners, Marketing, Growth, Industry Leaders) to deliver exceptional service.

• Identifying Opportunities: Identify potential cross-sell opportunities, contributing to revenue growth.

• Monitoring and Reporting: Monitor client performance, analyze data, and prepare reports to track progress and identify areas for improvement. Guide firm leadership on the efficacy and impact of client development strategies.

• Developing Strategies: Develop and implement strategies to enhance client satisfaction, retention, and long-term partnerships.

• Staying Updated: Stay informed about Manufacturing and Distribution industry trends, new services and best practices, ensuring your approach to relationship development remains effective and relevant.

Basic Qualifications:

• Bachelor's degree in Communications, Marketing, Business Administration, or a related field.

• Minimum of 7 years of experience in a client development, business development or client experience role, preferably within a professional services or B2B environment.

Preferred/Desired Qualifications:

• Communication and Interpersonal Skills: Must excel in communication, interpersonal skills, influencing, and customer service. Outstanding communicator, both written and verbal, skilled at distilling and articulating complex ideas to varied audiences. Especially comfortable with clients and executive teams.

• Client Feedback Expertise: Knowledgeable in various client feedback strategies to enable service improvements and relationship growth.

• Teamwork & Relationship Building: Demonstrates exceptional teamwork and ensures effective collaboration. Expert in forging and nurturing long-standing, trust-based relationships with clients and team members.

• Problem-Solving: Creative problem solver and critical thinker, adept at identifying and resolving complex issues on behalf of our clients and their teams.

• Independence & Collaboration: Works effectively across diverse teams to define and meet client development goals. Balances autonomous work with cooperative efforts.

• Technical Proficiency: Skilled in Microsoft Office suite and CRM software, with an eagerness to master new technologies and platforms relevant to client experience, including AI tools, HubSpot, CRM, and Experience Management software.

• Demonstrated industry knowledge of accounting and advisory firms, with additional experience managing client relationships in the Manufacturing & Distribution industry. An understanding of the industries pain points is highly desired to more effectively communicate and understand client concerns.

EisnerAmper is proud to be a merit-based employer. We do not discriminate on the basis of veteran or disability status or any protected characteristics under federal, state, or local law.

About our Marketing Team:

The EisnerAmper Marketing Team "connects the dots" between the firm's people, services, and clients. It's by building awareness of our 40+ go-to-market groups, while acting as tenacious advocates for the brand, that we can link clients and staff from across the globe with the right solutions EisnerAmper has for their businesses.

Based on senior management's deep-rooted, long-held understanding and belief in marketing, our department's culture may not be what you'd expect from an accounting firm. By serving as important and valued collaborators, not just overhead, we are integral parts of the team and respected leaders. We're a team of doers-seeing our ideas through with relentless execution. By moving fast and changing direction when we need to, EisnerAmper marketers turn disruption into a competitive advantage.

A truly close-knit team of self-starters, EisnerAmper marketers make a lasting impact on the service lines, industry niches, and geographic locations they serve and support, through many of the functions and initiatives modern-day marketers employ. We leverage digital marketing, events, partnership programs, social media, advertising, CRM, and traditional relationship-building to crush our goals. So, whether we're testing a new idea or reimagining an existing strategy, we're not afraid to try new things, see what works, and look for growth.

About EisnerAmper:

EisnerAmper is one of the largest accounting, tax, and business advisory firms, with approximately 450 partners and 4,500 employees across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow.

Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients.

Should you need any accommodations to complete this application please email: talentacquisition@eisneramper.com