Customer Support Representative

Job Title: Customer Support Representative

Job Type: Full-Time

Job Summary:

A dedicated and passionate individual is needed to fill the position of Customer Support Representative within our remote team. Acting as the frontline representative, you will engage with customers, introduce them to our range of benefits, and facilitate their access to essential services. This role offers an excellent chance for individuals aspiring to advance in a nurturing, adaptable, and gratifying setting.

Customer Support Representative Key Responsibilities:

• Engage with received leads to set up and conduct virtual meetings for consultations
• Provide clients with information regarding available benefits and aid them in the process of enrolling
• Establish lasting bonds by providing personalized care and maintaining regular communication
• Work together with your supervisor to establish and reach performance objectives
• Ensure precise client record-keeping and stay up to date on product knowledge

What We Offer:

• An entirely virtual career opportunity with full-time availability and adaptable scheduling options
• Competitive pay: Typical earnings in the first year range between $67,000 and $75,000, with the opportunity to achieve over $112,000 in the second year
• Everlasting revenue stream secured by the perpetual renewal of clientele throughout one's life
• A position with union representation that includes the opportunity to acquire company shares
• Extensive benefits package with coverage for medical, dental, and prescription needs
• Continuous education and guidance from seasoned mentors and leaders
• Dispensing with cold calling and outreach to friends and family is facilitated by the provision of leads for the task at hand
• Opportunities for career progression and acknowledgment of individual achievements

Ideal Candidate Qualities:

• Willing to be coached, enthusiastic about acquiring knowledge, and receptive to constructive criticism
• Warm, approachable, and polished demeanor
• Proficient communication and interpersonal abilities are essential qualities
• Commitment to helping people and delivering exceptional service
• Previous experience in customer service or sales is advantageous, although it is not mandatory

Customer Support Representative Requirements:

• Choosing between a laptop and a desktop equipped with a camera
• Basic computer skills
• It is a requirement to live in North America
• Mandatory life and health insurance license or a willingness to work towards obtaining one