Financial Center Manager

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Job Profile Summary

As a Financial Center Manager IV, you are responsible for representing Fifth Third Bank within the communities we serve to create a positive brand perception and actively engage customers and the community to build relationships inside/outside the walls of the financial center. This role oversees a financial center that is considered a large office or has dual/multi-financial center oversight. Works to actively strengthen book of business by consistently coaching team through leading by example, and enabling the team to drive consistent operating rhythms, maintain, and build relationships through our consultative delivery model while providing exceptional customer experience. Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee. Serve as part of a team focused on improving lives and communities. Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive, ongoing support. Proactively identify the financial needs of current and prospective customers, as well as recommend the appropriate solutions to meet those needs. Participate in activities that benefit the communities we serve while maintaining current customer base and promoting growth of business.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties & Responsibilities:

• Actively engage with, lead, and coach team during huddles, regular check ins, and during cool downs and other opportunities that reinforce our banks core values and follow the relationship funnel.

• Deliver an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment and are assigned to the best banker for proactive, ongoing support.

• Lead by example by consistently using the consultative sales process to proactively identify the financial needs of current and prospective customers, as well as recommend the appropriate solutions to meet those needs.

• Participate in activities that benefit the communities we serve.

• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee.

• Serve as part of a team focused on improving lives and communities.

• Deepen and drive growth of the Consumer and Small Business customer relationships for the financial center.

• Demonstrate and maintain a working knowledge about Fifth Third's products, services, processes, and internal resources to stay informed, guide and lead the team.

• Lead by example through consistent use of the consultative sales process to proactively identify the financial needs of the current or prospective customers and recommend the appropriate solutions to meet those needs.

• Responsible for sourcing, developing, coaching, and leading a team that reinforces our Core Values and business strategies.

• Cultivate a One Bank culture that proactively collaborates with business partners.

• Participate in activities that benefit the communities we serve.

• Additional duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Provides employees timely, candid, and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• College degree or four (4) or more years of leadership experience in a sales environment.

• Previous management experience required.

• Experience in the financial industry and managing a P&L required.

• Ability to successfully execute and coach sales activities.

• Ability to professionally represent Fifth Third Bank in verbal and written communication.

• Capable of analyzing credit and financial information.

• Exhibits business acumen.

• Demonstrated ability in making sound decisions.

• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

WORKING CONDITIONS:

• Normal office environment.

• Extended viewing of computer screens.

• Periodic travel within the Bancorp footprint to attend meetings and/or training

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.