Policy Manager

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GENERAL FUNCTION:

The Policy Manager is directly responsible for consumer credit policy and product guidelines. In this role the Manager supports multiple lines of business across the Bancorp, which include but are not limited to: Direct (real estate and non-real estate), Mortgage (Retail, Direct, Wholesale, and Correspondent), Private Banking (real estate and non-real estate), Indirect Auto Lending and Bankcard (Consumer and Small Business, for Retail and Agent Bank). This position manage current credit policy and product guidelines to identify strengths, weaknesses and market trends thereby assisting the Director with credit risk mitigation to and optimization of the Bancorp, Agency, and Government Portfolios. Maintains responsibility for updating respective credit policy and product guidelines, drafting new and proposed guidelines/products, and ensuring published guidelines are accurate and reflective of Enterprise Risk Management's risk appetite. As a member of the Consumer Risk Policy Department, Managers.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Effectively communicates and supports independent credit viewpoints to senior management, national underwriting, product development, fair lending, legal, compliance and both internal and external stakeholders across the Bancorp on respective consumer credit policy issues pertaining to portfolio/sold loan risk.
• Responsible for credit guideline analysis relating to the consumer and sold loan portfolio. Collaborates with Line of Business Product Managers, Senior Management, Consumer Credit Risk Analysts and other stakeholders, as applicable to identify risks and areas that require corrective action to assist the Director with mitigating risks identified in the ERM Framework.
• Manages initiatives with business partners and stakeholders to ensure effective lending practices that satisfy credit administration, risk management, legal and regulatory compliance requirements.
• Creates, publishes, and maintains consumer credit policy and product guidelines, product exhibits, matrices, and supporting credit information.
• Evaluates potential credit policy and product opportunities, and recommends the development of new policies and guidelines or the modification of existing policy, procedures, programs, or products.
• Partners with Enterprise Risk Management and/or the line of business to develop comprehensive interactive/illustrative guideline analysis and comparisons with identified bank peers.
• Interprets and enforces credit policy and product guidelines across affiliates, channels, departments, internal and external customers.
• Provides oversight for line of business procedures, scorecards, information technology, marketing and other credit processes.
• Commands regular meetings with line of business, stakeholders, and credit centers to discuss and examine new or revised credit policy and product guideline updates, as well as emerging risks and opportunities.
• Performs other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree in marketing, finance, general business, economics or technology.
• 5 years experience preferred in Consumer or Mortgage lending with emphasis in underwriting or credit policy.
• Ability to perform individual credit guideline analysis.
• Excellent listening skills with ability to provide clarity and comprehension regarding business concerns.
• General knowledge of pricing strategies and tactics.
• Organized thinker with collaborative working style.
• Excellent verbal, written communication and presentation skills including ability to deal with conflict and interact with all levels of the organization.
• Strong knowledge of loan documentation procedures.
• Excellent knowledge of consumer/mortgage underwriting procedures.
• Ability to build and maintain strong working relationships with key stakeholders.
• Intermediate skill level for Microsoft Word and PowerPoint and knowledge of Microsoft Excel and Access.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.