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Fifth Third Bank

Fifth Third Bank

Systems Support Specialist

Location : Miamisburg, OH, 45342

Job Type : Other

Estimated Salary : $15.96 per hour

Date Posted : 17 July 2025

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Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: This position takes incoming calls from Correspondent, Retail and Direct Mortgage employees and provides resolution to any technical issue they may have with the mortgage origination systems. This position also interfaces vendors and Information Technology staff on a daily basis resolving complex customer issues related to the booking of new mortgage loans.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Within appropriate timeframes, answer users' inquiries via telephone and email in a professional and courteous manner concerning system problems. Diagnose system hardware, software, and operator problems and. instruct end users in the use ofequipment,software, and/or reference materials.
  • Serve as a liaison between the user and Information Technology ensuring issue resolution by intervening on user's behalf and maintaining ongoing communications and updates between parties.
  • Interface extensively with end users, management, and Information Technology, and occasionally with Data Processing in the resolution or escalation of Mortgage Systems problems.
  • Perform triage of incoming calls and exercise appropriate judgment in resolving, transferring, and recommending remedial actions to correct problems based on knowledge of system operation.
  • Using available resources, system knowledge, and business and IT partners, troubleshoot and test issues or defects reported and exercise appropriate judgment in escalating problems of a more complex nature to more senior staff and/orInformationTechnology.
  • Maintain accurate records, procedures, and call logs for department and management reporting. Properly complete the appropriate defect reports, tickets, or forms used for customer reported issues adhering to departmental policies and procedures.
  • Accurately assess and perform mortgage change requests, and setup/changes to vendor, branch, and insurance companies.
  • Continually learn and develop knowledge of Mortgage systems, products, and processes.
  • Participate in team projects and engagement initiatives, act as a team leader for assigned projects, and mentor and train more junior employees.
  • Assumes additional responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High school diploma or equivalent required. Associates degree in related field preferred.
  • A minimum of 2 year of customer support, call center, contact center preferred. Previous technology-related industry experience preferred.
  • Deadline and task-driven with ability to multi task.
  • Excellent verbal and written communication skills.
  • Strong analytical, attention to detail, and problem solving skills.
  • Good leadership, initiative, and interpersonal skills.
  • Ability to work independently, as well as in a team environment.
  • Excellent customer service skills.
  • Basic knowledge of computer hardware/software concepts and a working knowledge of Microsoft products.
  • Basic Mortgage knowledge preferred but not required.
Systems Support SpecialistLOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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FAQ's

Find the answers for the most frequently asked questions below

Are you looking for job openings with Fifth Third Bank near Miamisburg, OH, US? You'll find plenty of opportunities in nearby cities, including Oxford, OH, Fairfield, OH, Lebanon, OH, Mason, OH, Springboro, OH, Trenton, OH, Batavia, OH, Blanchester, OH, Camden, OH, Cincinnati, OH, Cleves, OH, Franklin, OH, Germantown, OH, Middletown, OH, Milford, OH, Monroe, OH, New Richmond, OH, South Lebanon, OH, Williamsburg, OH, Bethel, OH. These locations offer remote jobs, part-time jobs, and full-time positions with Fifth Third Bank. Check out current job listings in these cities to discover more employment opportunities and local jobs hiring now in your area.

A signal support systems specialist is a professional who maintains, troubleshoots, and enhances various communication systems, often in the context of telecommunications or technology infrastructure. they ensure the smooth operation of these systems, providing technical assistance and support when needed.

A systems support specialist iii is a professional who provides advanced technical support for complex computer systems, networks, and software applications within an organization. they are responsible for troubleshooting and resolving complex issues, maintaining system performance, and ensuring system security. they may also provide guidance and training to less experienced team members.

A signal support systems specialist is a professional who maintains, troubleshoots, and enhances various communication systems, such as telecommunication networks, data transmission systems, and signal processing equipment, to ensure their optimal performance. they often provide technical assistance and support to resolve issues and improve system efficiency.

A signal support systems specialist is responsible for maintaining, troubleshooting, and enhancing communication systems, such as telecommunication networks, data transmission systems, and signal processing equipment, to ensure optimal performance and reliability.

A system support specialist is a professional responsible for maintaining, troubleshooting, and enhancing computer systems and software within an organization. they ensure the smooth operation of it infrastructure, providing technical assistance to users and addressing any issues that may arise.

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